Location: Oslo, Norway

Founded in 2000, Questback is a global leader in experience management that delivers a complete platform for collecting employee and customer experience data to help clients get ahead. We believe capturing and acting on experience data holds the power to transform organizations, resulting in continuous innovation and competitive advantage. With thousands of users serviced in 50 countries, Questback is the proven way to gain insights and power transformation through experience management.

About the Customer Support team

The customer support team is an essential part of our organization where we support our customers on a daily basis with different inquiries regarding our product and services. Every day is unique and you’ll work with helping our customers across Sweden, Norway, and Finland. We love people and we have a passion for helping people and giving the best customer experience and customer journeys.

Primary Responsibilities

• Handling customer inquiries for Questback Essential users through e-mail, phone, or chat
• Contribute to increased use and value-added sales to existing customers and take part in customer projects, in addition to internal training and documentation
• Carry out small consulting assignments for customers when needed
• Support colleagues internally in Questback, including training and skill transfer
• Participate and support in Questback’s internal project

What good (great) looks like

We are looking for an engaged and driven customer support representative that has a great interest in IT and SaaS products. You are curious, solution-oriented organized, and really love helping people. You enjoy speaking to people and are passionate about customer service and feedback. You understand customers´ needs and have a knack for explaining solutions to the customers. You have high energy, have an entrepreneurial mindset, and love an ever-changing environment.

Required Qualifications

• Proven experience working as technical customer support in IT/Tech, preferably SaaS companies
• Experience working in a high-speed environment in many different systems
• Excellent communication skills (verbally and written) in English and Norwegian
• Experience working with client integration and client management is a bonus
• Experience working in a CRM system is a bonus
• An educational background in IT is preferable

What we offer

• Support in entering the fascinating world of feedback by offering product and method training as well as regular coaching.
• Flat hierarchies. Short decision paths. Good working atmosphere.
• For us, an open-door policy is self-evident. We love Feedback. This is not only a phrase but a living reality.
• At Questback you will find more than just a place to work - motivated and cordial colleagues and a strong team spirit based on respect and trust.
• Freedom to develop and unfold personally, lots of perspectives for the future!
• Fun and cool company and team events

Well? You’ve read so far. Feel free to reach out to our recruitment team if you have any questions or want to learn more about Questback and the role!