Support Representative
Location: Oslo, Norway
We are looking for an engaged and driven customer support representative that has a great interest in IT, is open-minded and eager to learn new things. You must also be driven by success and not afraid to roll up your sleeves and take full ownership of your tasks.
A little about us
Founded in 2000, Questback is a global leader in experience management that delivers a complete platform for collecting employee and customer experience data to help clients get ahead. We believe capturing and acting on experience data holds the power to transform organizations, resulting in continuous innovation and competitive advantage. With thousands of users serviced in 50 countries, Questback is the proven way to gain insights and power transformation through experience management.
What we offer
- An environment that encourages growth and development.
- Quick decision-making paths where you are seen and heard, and have a strong influence on the processes.
- Support in entering the fascinating world of feedback by offering product and method training as well as regular coaching’s.
- At Questback you will find more than just a place to work - motivated and cordial colleagues and a strong team spirit based on respect and trust.
- Freedom to develop and unfold personally, lots of perspectives for the future!
- Fun and cool company and team events
- Central office location
- And last (not really, we have plenty of more reasons as to why you should join us, but we can cover that in a casual chat later 📞) but not least: Cool colleagues in several offices across Europe
About the role
The Support representatives will have primary responsibility for the 2nd line support queue, the main tasks will include:
- Handling customer inquiries in the first line via email, phone, or other communication channels.
- Responsible for all inquiries directed to second-line support.
- Supporting API/integration customers, conducting troubleshooting.
- Conducting deeper troubleshooting of bugs and deviations on/outside Questback's platform, reproducing bugs, and responsible for logging bugs and other deviations to the development team.
- Proactive coordination with other departments or teams to solve issues. Acting as a link between support and other departments.
- Creating FAQs, guides, templates, and documentation for internal and external use.
- Conducting courses/onboarding meetings internally or externally as needed.
If you’re a person who thinks this sounds exciting, then we believe you are also a person who has…
- Experience from customer service.
- Experience from testing software and reproducing bugs.
Required Qualifications
- Strong communication skills, both written and oral, in Norwegian and English.
- Knowledge of API/integrations.
- Experience with using the Microsoft Office package.
- Basic understanding of CSS.
- Experience with Salesforce is a significant advantage, but not required.
- Locations
- Oslo
Oslo
What we offer
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Grow with us 🚀
Work in a SaaS culture with a company that already is profitable and on a growth adventure. Where careers take off.
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Competitive salary
We have a competitive and market-based salary. We believe that great work should pay off. -
Great locations
We have pleasant offices at central locations in Stockholm, Oslo, Helsinki, Amsterdam and Berlin.
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Make your impact
As a part of a SaaS scale-up - you have significant opportunities to influence our work culture and be a part of our journey.
Workplace & culture
In our offices, there are individuals from diverse nationalities and backgrounds, all sharing the same determination and conviction that forward-thinking organizations surpass their competitors by fostering more engaging workplaces, delivering superior products, and providing robust services.
About Questback
Questback was founded in 2000 in Oslo and has grown into a Nordic presence with offices in Olso, Stockholm and Espoo. With an ambition to fuel curious organizations with customer and employee insights, Questback has helped thousands of organizations make more intelligent decisions through the power of our easy to use platform.
In August 2021, Questback was listed as a public company on Euronext Growth in Oslo.
Support Representative
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