Location: Espoo, Oslo or Stockholm Office

Founded in 2000, Questback is a global leader in experience management that delivers a complete platform for collecting employee and customer experience data to help clients get ahead. We believe capturing and acting on experience data holds the power to transform organizations, resulting in continuous innovation and competitive advantage. With customers serviced in 50 countries, Questback is the proven way to gain insights and power transformation through experience management.

Summary

The Nordic New Sales Manager will play a pivotal role in contributing to Questback’s strategic objectives by driving new business across the Nordic region. This role involves implementing and executing a comprehensive sale and marketing strategy aimed at promoting Questback’s feedback management solutions. The manager will lead Sales Development Representatives (SDRs), Sales Consultants, and Team Leaders within the Nordic go-to-market organization to ensure consistent growth and success.

About the Sales team

The New Acquisition team is a group of driven and ambitious individuals used to very high activity levels. We welcome feedback from each other and our customers and aim to improve ourselves a little bit every single day. We are communicating openly, honestly, and directly with each other to help the team reach its full potential. We know there are no shortcuts and hard and smart work makes us reach our goals. It is our learning and winning culture, as well as the bond within the team that makes us successful.

Primary Responsibilities:

• Achieve software revenue targets, with a focus on customer engagement, satisfaction, and loyalty.
• Develop and execute Sales strategies, including creating a framework of onboarding, training and career path for our New Sales Organization.
• Oversee the management of sales staff to drive the execution of acquisition plans, ensuring alignment with Questback's mission.
• Implement business development strategies that exceed targets for profitable -, predictable – and repeatable sales strategies and execution.
• Keep up-to-date with competitor trends and market conditions to proactively address challenges and opportunities within the region.
• Lead strategic negotiations with key prospects, leveraging office-to-office selling techniques to build and maintain senior-level relationships.
• Allocate appropriate sales targets to team members, optimizing resource utilization to ensure the achievement of sales targets.
• Take charge of recruiting, directing, and evaluating the sales team within the Nordic region.
• Additional Responsibilities:
• Collaborate with global leadership to align and engage the sales teams with corporate targets and initiatives.
• Maintain effective communication and partnerships with other departments, including Marketing, R&D, and Finance, to ensure consistent messaging and strategy implementation across the region.
• Uphold compliance with all corporate systems, policies, and guidelines.
• Handle complex issues that require a deep understanding of Questback’s solutions and market positioning.
• Provide leadership to multiple departments, with direct control over planning, staffing, budgeting, and sales methods.
• Full P&L accountability for the Nordic New Sales organization.

Additional Responsibilities:

• Collaborate with global leadership to align and engage the sales teams with corporate targets and initiatives.
• Maintain effective communication and partnerships with other departments, including Marketing, R&D, and Finance, to ensure consistent messaging and strategy implementation across the region.
• Uphold compliance with all corporate systems, policies, and guidelines.
• Handle complex issues that require a deep understanding of Questback’s solutions and market positioning.
• Provide leadership to multiple departments, with direct control over planning, staffing, budgeting, and sales methods.
• Full P&L accountability for the Nordic New Sales organization.

Experience

• 10+ years of experience in software sales, with at least 5 years in a Sales executive role, managing teams across multiple locations and offices.
• Proven track record in consistently meeting or exceeding sales targets, both as an New Sales representative and as a sales leader.
• Experience in solutions-selling, with a focus on SaaS.
• Ability to work independently, with sound judgment and decision-making in complex sales scenarios.
• Experience in leading a Nordic Sales organization.

This role is central to Questback’s growth in the Nordic region and will require a leader with a strong vision, focus on execution and an ability to manage cross-functional teams, together with a deep understanding of the SaaS industry.